We strongly recommend that hotel accommodation is booked early and will be happy to be of assistance in all matters concerning hotel reservations for the Congress.
Each participant will receive an individual confirmation indicating the name and address of the hotel.
Hotel reservations will be confirmed only after receiving a deposit of one night’s room charge payable by credit card or bank transfer within 10 working days from the day of booking.
If hotel reservation is made by a sponsoring company, the participant will receive the corresponding hotel confirmation directly from the sponsoring company.Full prepayment is required for all hotel accommodations prior to arrival.
PAYMENT methods
Payment of accommodation fees (in EUR) can be made as follows:
By Credit Card: Visa, MasterCard, American Express
By Bank Transfer: please make drafts payable to
Account Name: Prediabetes 2011 – Madrid (Account holder: Kenes International)
Bank Details: Credit Suisse Bank, Geneva 70, Switzerland
Bank Code: 4835
Swift Code: CRESCHZZ12A
Account number: 693980-52-222
IBAN number: CH92 0483 5069 3980 5222 2
Bank charges are the responsibility of the participant and should be paid at source in addition to the registration and accommodation fees. Please make sure the name of the Congress and the participant are stated on the bank transfer.
Please note that 3 weeks prior to arrival in Madrid, your credit card will be automatically charged for the balance of your hotel accommodation. Participants who paid their deposit with a bank transfer are required to send the balance of outstanding charges to Kenes International 21 days before arrival.
CANCELLATION POLICY
All changes/cancellations must be received in writing (fax or email) to Kenes International.
Please do not contact the hotel directly.
- Cancellation of booking/nights received 15 days prior to arrival: full refund less €25 bank charges.
- Cancellation of booking/nights received 14-10 days prior to arrival: one night charge.
- Cancellation of booking/nights received less than 10 days prior to arrival: no refund.
Late arrival /early departure fee: If you arrive later or leave earlier than on the dates of your confirmed booking, the total accommodation amount will be charged and no refunds will be made. In the event of non-arrival, the hotel will automatically release the reservation and full payment will be non-refundable.
GROUP BOOKING
For group booking (10 rooms and more) please contact:
Noga Sapir - Bahary
Accommodation Sales Director
Tel: +41 22 908 0488 ext: 505
Fax: +41 22 906 91 40
E-mail: nsapir@kenes.com
IMPORTANT NOTE
Kenes International, and their agents shall not be responsible for and shall be exempt from all liability in respect of any loss, damage, injury, accident, delay or inconvenience to any person, or his /her luggage or any other property for any reason whatsoever, for any tourist services provided. Personal travel and health insurance is recommended.