We strongly advise all participants to reserve their hotel accommodation as soon as possible.
Reservations will only be confirmed if credit card details are fully supplied; alternatively, please forward a deposit of 1 nights’ payment per room in order to guarantee your accommodation.
Each participant will receive an individual confirmation, indicating the name and address of the hotel. The booking will be final upon receipt of the corresponding deposit.
For hotel reservations made by a sponsoring company, the participant will receive the hotel confirmation from the sponsoring company directly. For block bookings (10 rooms and up) companies are requested to send their request by fax or e-mail to Kenes International. Different payment and cancellation policies will apply.
Full payment for accommodation, provided by Kenes International is payable (less deposit) before your arrival in Florence.
Kenes International accepts Visa, Master Card, Diners Club and American Express* credit cards.
* For Amex credit cards, charges will be made in US Dollars according to the rate
of exchange on the day of the transaction.Please note, 3 weeks prior to arrival in Florence, your credit card will be automatically charged for the balance of your hotel accommodation. Participants who paid with a bank transfer or cheque, need to send this balance to Kenes International. Full prepayment is required for all hotel accommodations.
CANCELLATION OF ACCOMMODATION
Cancellations or changes must be received in writing to Kenes International (by fax or e-mail).
Please do not contact the hotel directly.
Prior to 15 days before arrival (up to 28/8/09) - Full refund less handling fee of €35.
Between 14-10 days prior to arrival (up to 02/09/09) - 1 night cancellation charge.
From 03/09/09 - No refund
In the event of non-arrival, the hotel will automatically release the reservation, and the payment will be non-refundable.
EARLY DEPARTURE FEE
Guests will be charged for checking out prior to the departure date confirmed at check-in.
Official check-in time for hotels is 15:00 hours and check out is 12:00 hours.
Kenes International, and their agents, shall not be responsible for and shall be exempt from all liability in respect of any loss, damage, injury, accident, delay or inconvenience to any person, or his/her luggage or any other property for any reason whatsoever, for any tourist services provided. Personal travel and health insurance is recommended
Kenes International has appointed NewTours as its local agent. They will be offering a selection of tours in and around Florence.